Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. The entire system has been designed to improve productivity and provide seamless integration between all the available modules. With rich AJAX based interface and unmatched features like IRS, VoIP, ViewShare you can be assured that your client issues are not only handled in a timely but efficient manner. Some key features of the product include:
AJAX based Rich User Interface
Active Directory (LDAP), vBulletin, ModernBill integration
ViewShare feature allowing you to guide your clients in realtime
Staff to Staff Voice Chats
SLA's, Work Schedules and Escalations
Detailed Reports and Analytics
Microsoft® Outlook® Integration
Teamwork module allowing you to create shared Events, Contacts and Tasks
http://rapidshare.com/files/30203217/cyber_Sup.Sut.v3.00.32.rar
